Loading...
FAQ2020-07-27T10:16:24+00:00

FAQ

Help, PayPal asked for my shipping address but I want the box to get sent to a charity!2020-07-31T05:07:07+00:00

Don’t worry if you’ve been asked for a shipping address but have opted for the box to get sent to a charity.  Just make sure you’ve chosen ‘Please donate my box to a Good Box charity partner to distribute’ underneath ‘How would you like to gift your box?’. So don’t worry- giving us your postal address won’t change anything.

Make sure to check the bottom of the email once you’ve purchased a box (it’ll tell you where you’ve opted your box to go).

I’ve opted for my box to be sent to a charity… how do I know which charity it has been sent to?2020-07-31T04:44:07+00:00

Your box will be sent to one of our charity partners listed here. We make sure boxes go to the charity that needs it the most. Make sure you’ve subscribed to our newsletter as we send updates monthly of where boxes have gone.

 

Do you operate nationally?2020-07-31T04:31:06+00:00

Yes we do! We are currently operational in NSW, VIC, QLD and WA. We are working on expanding into more states.

Can I make automatic regular orders?2020-07-31T04:21:43+00:00

We are working on a subscription model so stay tuned but if you’d like to do this in the meantime, just fill out this bulk order form and let us know what you’d like!

Is my purchase tax deductible?2020-07-31T03:20:00+00:00

No. As a social enterprise we do not have DGR (Deductible Gift Recipient) status.

Corporate Programs2020-07-27T10:41:32+00:00

Click here for more information

  • For virtual programs, we encourage each staff member to pay for the box donation themselves and the company pays for the program cost
  • For virtual education programs we cannot send box packages for teams to pack but rather we pack it for you but each box will be donated in a team members name (each team member will also get a chance to write a virtual note for those experiencing homelessness)
  • Virtual programs are 60 minutes and are done over zoom (we will send you the link)
  • We don’t encourage more than 40 participants for virtual programs but there is a heavily discounted rate for multiple virtual programs after the initial one
  • 1 program cost = $450 + one box donated in each staff members name is encouraged (Boxes = $20)

Face to face programs 

– $50 per person (includes box per person)

– Min 30 people and Max 60 people 

– Programs are run by 2 + members of The Good Box team 

– Discounted rate after initial program if there are several programs on one day 

– We can be flexible so get in touch and we can work out something that works for us all!

– All programs outside of Brisbane will be held at the company itself 

– The Good Box team will arrive early to set up the box packing materials (a large room with tables is needed for this). Staff will each be able to pack their own box for those experiencing homelessness. The Good Box team deals with all logistics with the box. Box materials are sent prior to the program and we ask the business to store this for us in a safe place. Boxes are picked up from the business by a courier afterwards to take it to a charity and we asked this to be stored in the school reception or another safe place for the courier. 

– If Face to Face program is in Brisbane – this will be held at Orange Sky Australia HQ

– We will send updates of the impact of the boxes 

School Programs2020-07-27T10:43:07+00:00

Click here for more information.

Virtual live programs breakdown:

  • Virtual programs are done over zoom (we will provide the link unless you want to provide your own)
  • Programs are 1 hour long 
  • Programs are run by both Good Box co-founders
  • We don’t suggest more than 40 students per session
  • Students will learn about homelessness and engage in different activities as well as writing a note for someone experiencing homelessness 
  • Students will be able to hear true and powerful stories from those who have experienced homelessness 
  • Students will also learn about entrepreneurship, empathy, understanding and kindness 
  • A pre workshop booklet will be provided for students to do in their own time or in class with their teacher (this will help them get prepared for the program)
  • Students won’t be able to pack their own boxes if the program is virtual (NOTE: we can’t send boxes to pack on their own unless it’s a face to face program) but one box will be donated to our partner charities in each student’s name 
  • Virtual programs cost $380 + we encourage a box to be donated in each student’s name ($20 a box). I.E: If there are 20 students then the price would be = $380 + 20x$20. If you can’t afford a box to be purchased in each student’s name, then we suggest getting the students to pay for the donation themselves or we can discuss having less boxes. 
  • There is a large discounted price for all virtual programs after the initial one 

Face to face school programs breakdown:

  • Programs are run by both Good Box co-founders
  • We don’t suggest more than 40 students per session
  • Students will learn about homelessness and engage in different activities as well as writing a note for someone experiencing homelessness 
  • Students will be able to hear true and powerful stories from those who have experienced homelessness 
  • Students will also learn about entrepreneurship, empathy, understanding and kindness 
  • A pre workshop booklet will be provided for students to do in their own time or in class with their teacher (this will help them get prepared for the program)
  • The Good Box team will arrive early to set up the box packing materials (a large school room/hall with tables is needed for this). Students will each be able to pack their own box for those experiencing homelessness. The Good Box team deals with all logistics with the box. Box materials are sent prior to the program and we ask the school to store this for us in a safe place. Boxes are picked up from the school by a courier afterwards to take it to a charity and we asked this to be stored in the school reception or another safe place for the courier. 
  • Minimum 30 students and max 40 students, we suggest to break up groups if it is more than 40 students
  • There is a discounted price for multiple face-face programs if they are all on the same day (after the initial one)
  • Price for one program = $20 per student + $20 a box. We suggest each student has one box
  • Just remember – We try our best to be flexible so get in touch and we can try to come up with an arrangement that works for all of us!
Can we do our corporate volunteering with The Good Box?2020-07-27T10:34:54+00:00

We have a wonderful corporate education packing program for corporates that allows staff to engage in the issue of homelessness as well as pack boxes for those doing it tough. Program can be done virtually or face to face. Programs are in partnership with charity Orange Sky Australia. Please see here for more information on costs and what’s involved.

 

Can my children volunteer?2020-07-27T10:29:10+00:00

At this point, we are not able to host volunteers under the age of 18 but we do provide school box packing programs both in person and virtually. To find out more about our schools programs please click here.

How do I volunteer?2020-07-27T10:26:58+00:00

Head to our ‘get involved page’ and click the link to the ‘Campfire’ program and follow the prompts! At this moment we are only taking Brisbane volunteers but if you are from another city and want to volunteer, please still fill out your details and we will get in touch when there is an opportunity!

Are you a registered charity?2020-07-31T03:17:05+00:00

We don’t operate as a registered charity, instead we are a social enterprise! Just like a charity, our purpose is to do good and help those who need it most. However, we don’t rely on donations like a charity does, rather we rely on goods and services being sold in order to fulfill our mission of abolishing stigmas surrounding homelessness and helping those who need it most. Basically, the more you use our services, the more people we can help!

All of our charity partners that we distribute boxes to are registered charities. 

I bought a box, now what?2020-07-27T10:22:47+00:00

You will receive an email straight away thanking you for your amazing kindness! You will be automatically signed up to a newsletter (which you can opt out at any time) where we will update you monthly on the impact of the boxes.

Who packs the boxes?2020-07-27T10:17:08+00:00

Boxes are packed at our warehouse in Brisbane by our Good Box team and then sent off to charity partners or individuals to distribute to those in need. Boxes are also packed at corporate and school programs. See below for information on volunteering to pack boxes.

How do the boxes get distributed to people experiencing homelessness?2020-07-31T04:34:34+00:00

If you choose for the box to be sent to your home, then you can give the box directly to someone in need. But remember to always use common sense when doing so. If you opt for the boxes to be sent to our charity partners, then we pack the boxes in our warehouse in Brisbane with our Good Box team and send them off to our charity partners to distribute them to those in need.

Can I make a bulk order of boxes?2020-07-31T03:20:42+00:00

10 or less boxes can be purchased on the shop page. For more than 10 boxes please fill out this form for ‘bulk orders’. You can also opt for the boxes to have a corporate or business logo on it.

Can I buy a box in the name of a loved one as a gift?2020-07-27T10:13:27+00:00

You sure can! If you are wanting to purchase a box in someone’s name as a gift then please make sure to tick the box that says ‘is this a gift?’. By leaving the details of the gift recipient, we will send them a gift certificate to let them know you have donated a box to someone experiencing homelessness in their name.

How do I purchase a box for someone experiencing homelessness?2020-07-27T10:10:37+00:00

You can purchase a box by heading to our shop page on our website and following the prompts. Please make sure to read everything clearly so you don’t miss anything. Whilst purchasing the box, there will be a section that asks you to write a note for someone experiencing homelessness. Notes are handwritten by The Good Box team and are placed in the box in order to help make someone’s day. 

You will get asked how you want your box to be delivered. If you want to give the box DIRECTLY to someone experiencing homelessness, then click ‘Deliver box to my house or work and give it directly’, this will go to the address you have provided. If you want your box to go directly to a charity in need then please tick ‘please donate my box to a good box charity to distribute’. Your box will be sent to one of our charity partners most in need at the time. You will automatically be subscribed to our newsletter in order to keep you up to date with where your box purchase went and the impact it made (you can opt out at any time).

Who chooses what’s inside the boxes and can the items be swapped around?2020-07-27T10:00:36+00:00

The items inside the boxes have been chosen by those who have experienced homelessness/hardship in the past and our team of researchers. While we don’t swap items in the boxes around, items are updated regularly and we are always keen to hear thoughts from those experiencing homelessness.

What type of boxes do you have and what’s inside the boxes?2020-07-27T09:57:51+00:00
  • Gals Box (for women sleeping rough)
  • Blokes Box (for men sleeping rough)
  • Goodie Box (Unisex Box for people sleeping rough)
  • The Pets Box (For pets who have an owner experiencing homelessness) *COMING SOON
  • ‘You Beauty’ Box (filled with ‘luxury’ items for women who are living in emergency accommodation) *COMING SOON
  • The Kids Box (for children who are doing it tough) *COMING SOON
  • Winter Box (box filled with winter items for those doing it tough in the winter). 

*For a full list of what is in each box, please head to our shop page and click on each box.