How come I have not received a confirmation email?2021-09-10T05:52:14+00:00

Check your junk email as it should have come straight away! Otherwise email info@thegoodbox.com.au

Why am I being asked to put a code in during checkout?2021-09-10T05:45:02+00:00

OOPS! This means you accidentally clicked to split your payment through a third party. If you didn’t want to split your payment then don’t press that button and you will be able to continue the process as per normal!

How long does it take for merch to arrive? Can it be shipped internationally?2021-09-10T05:42:41+00:00

Merchandise can take up to 3 weeks to arrive in busy periods and the current climate. However, we aim for it to arrive within 2 weeks. We do not send merchandise internationally.

How long before I recieve my gift certificate?2021-09-10T05:39:04+00:00

We are a small social enterprise and therefore we rely on volunteers to manually create and send out the gift certificates. Please allow up to 3 business days for this to be sent and in busy periods (such as Christmas) this can take up to 5 business days.

Why do I need to fill in my shipping address if it is going to a charity?2021-09-10T05:36:24+00:00

If you opted for the boxes to go to a charity that is where it will go regardless of you putting in your shipping address. Because we sell merch we have to have the shipping fields mandatory for all orders but your box will go directly to a charity if that’s what you clicked.

If you are paying with PayPal they will ask for your shipping address as that is there policy. Do not worry though as if you clicked for it to go to a charity, it will!

I’ve opted for my box to be sent to a charity… how do I know which charity it has been sent to?2020-07-31T04:44:07+00:00

Your box will be sent to one of our charity partners listed here. We make sure boxes go to the charity that needs it the most. Make sure you’ve subscribed to our newsletter as we send updates monthly of where boxes have gone.


Do you operate nationally?2021-09-10T05:31:52+00:00

Yes we do! We are currently operational in all states besides NT and ACT.

Can I make automatic regular orders?2020-07-31T04:21:43+00:00

We are working on a subscription model so stay tuned but if you’d like to do this in the meantime, just fill out this bulk order form and let us know what you’d like!

Is my purchase tax deductible?2021-09-10T05:46:27+00:00

No. As a social enterprise we do not have DGR (Deductible Gift Recipient) status.

Can we do our corporate volunteering with The Good Box?2020-07-27T10:34:54+00:00

We have a wonderful corporate education packing program for corporates that allows staff to engage in the issue of homelessness as well as pack boxes for those doing it tough. Program can be done virtually or face to face. Programs are in partnership with charity Orange Sky Australia. Please see here for more information on costs and what’s involved.


Can my children volunteer?2021-09-10T05:28:51+00:00

Yes they can but they will need to have a guardian or parent as a supervisor and fill in a liability consent form.

How do I volunteer?2021-09-10T05:30:04+00:00

Head to our ‘get involved page’ and click the link to the ‘Volaby’ program and follow the prompts! At this moment we are only taking Brisbane volunteers but if you are from another city and want to volunteer, please email info@thegoodbox.com.au

Are you a registered charity?2020-07-31T03:17:05+00:00

We don’t operate as a registered charity, instead we are a social enterprise! Just like a charity, our purpose is to do good and help those who need it most. However, we don’t rely on donations like a charity does, rather we rely on goods and services being sold in order to fulfill our mission of abolishing stigmas surrounding homelessness and helping those who need it most. Basically, the more you use our services, the more people we can help!

All of our charity partners that we distribute boxes to are registered charities. 

I bought a box, now what?2020-07-27T10:22:47+00:00

You will receive an email straight away thanking you for your amazing kindness! You will be automatically signed up to a newsletter (which you can opt out at any time) where we will update you monthly on the impact of the boxes.

Who packs the boxes?2020-07-27T10:17:08+00:00

Boxes are packed at our warehouse in Brisbane by our Good Box team and then sent off to charity partners or individuals to distribute to those in need. Boxes are also packed at corporate and school programs. See below for information on volunteering to pack boxes.

How do the boxes get distributed to people experiencing homelessness?2020-07-31T04:34:34+00:00

If you choose for the box to be sent to your home, then you can give the box directly to someone in need. But remember to always use common sense when doing so. If you opt for the boxes to be sent to our charity partners, then we pack the boxes in our warehouse in Brisbane with our Good Box team and send them off to our charity partners to distribute them to those in need.

Can I buy a box in the name of a loved one as a gift?2020-07-27T10:13:27+00:00

You sure can! If you are wanting to purchase a box in someone’s name as a gift then please make sure to tick the box that says ‘is this a gift?’. By leaving the details of the gift recipient, we will send them a gift certificate to let them know you have donated a box to someone experiencing homelessness in their name.

How do I purchase a box for someone experiencing homelessness?2020-07-27T10:10:37+00:00

You can purchase a box by heading to our shop page on our website and following the prompts. Please make sure to read everything clearly so you don’t miss anything. Whilst purchasing the box, there will be a section that asks you to write a note for someone experiencing homelessness. Notes are handwritten by The Good Box team and are placed in the box in order to help make someone’s day. 

You will get asked how you want your box to be delivered. If you want to give the box DIRECTLY to someone experiencing homelessness, then click ‘Deliver box to my house or work and give it directly’, this will go to the address you have provided. If you want your box to go directly to a charity in need then please tick ‘please donate my box to a good box charity to distribute’. Your box will be sent to one of our charity partners most in need at the time. You will automatically be subscribed to our newsletter in order to keep you up to date with where your box purchase went and the impact it made (you can opt out at any time).

Who chooses what’s inside the boxes and can the items be swapped around?2020-07-27T10:00:36+00:00

The items inside the boxes have been chosen by those who have experienced homelessness/hardship in the past and our team of researchers. While we don’t swap items in the boxes around, items are updated regularly and we are always keen to hear thoughts from those experiencing homelessness.

What type of boxes do you have and what’s inside the boxes?2020-07-27T09:57:51+00:00
  • Gals Box (for women sleeping rough)
  • Blokes Box (for men sleeping rough)
  • Goodie Box (Unisex Box for people sleeping rough)
  • The Pets Box (For pets who have an owner experiencing homelessness) *COMING SOON
  • ‘You Beauty’ Box (filled with ‘luxury’ items for women who are living in emergency accommodation) *COMING SOON
  • The Kids Box (for children who are doing it tough) *COMING SOON
  • Winter Box (box filled with winter items for those doing it tough in the winter). 

*For a full list of what is in each box, please head to our shop page and click on each box.

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